Terms & Conditions
Prices
All prices displayed on this site are in currency indicated and include GST.
Minimum order quantity
Within NZ = 6 bottles
Overseas orders = 12 bottles
Supply of Liquor to Minors
It is illegal to buy wine from us if you are under the age of 18. It is illegal if you falsify your details in order to buy wine if you are under the age of 18.
Privacy
By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from Rabbit Ranch and from our agents, until such time as you request us to stop. Should you wish to opt out at any time simply let us know by phone or email. We will provide you with appropriate contact details every time we contact you.
Your details remain yours and may only be shared with our agents for the purposes of communicating Rabbit Ranch offers only. They will NOT be sold or rented to any other companies.
Shipping & Delivery Information
New Zealand Delivery Charges:
Orders must be in multiples of 6 bottles: Freight free for orders of 12 or more bottles.
Overseas Shipping & Delivery:
Australia Freight: $70NZD for six bottles & $140NZD for twelve bottles
Wine imported into Australia from New Zealand may be subject to import duty from the Australian Government.
Minimum of six bottles for all orders.
Estimated delivery time is between 2-4 weeks.
You will be charged in New Zealand Dollars.
Rest of the World - Contact us to discuss freighting options and costs. +64 3 441 8452
Packaging
Wine is packed in cardboard boxes with twin walled inserts, twin walled base and top pad for extra protection.
Delivery Time
Deliveries are taking a little longer due to Covid 19 restrictions
NZ delivery: Allow 3-5 working days.
Australia: Allow 2-3 weeks.
Overseas delivery: Time varies and is confirmed at the time of order confirmation to best suit your requirements. If your order is delayed before despatch, you will be advised and if this delay is unacceptable a full refund will be given.
Payments, Refunds & Online Security
Payment methods This is a secure website which accepts payment by credit card only. Rabbit Ranch will appear on your cardholder statement. Rabbit Ranch will appear on the payment record.
Refunds Wines which are damaged on delivery are replaced immediately or a full refund is given. If a wine is faulty and the customer is not happy with the wine which has been purchased we ask to be contacted immediately. A transaction may be cancelled at any stage before the despatch of the wine. A full refund will apply in such cases.
Online Security All credit card information is encrypted and completely secure. This means the information cannot be read as it travels to our ordering system. The online ordering & checkout pages are encrypted using a strong 128 / 256 bit, industry standard SSL Certificate.
Contact Details
Rabbit Ranch, Rapid 205, Gibbston, RD 1 Queenstown 9371, New Zealand
Tel: +64 (0)3 442 6110 Head Office
Fax: +64 (0)3 441 8400
Email: warren@rabbitranch.co.nz
Chard Farm LTD T/A Rabbit Ranch Wines is a NZ owned & operated business.
